Comments on: Adobe AIR 1.5 issue – solution and support experience http://robertnyman.com/2009/03/09/adobe-air-15-issue-solution-and-support-experience/ Web development and Internet trends Sat, 20 Mar 2010 05:17:00 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Robert Nyman http://robertnyman.com/2009/03/09/adobe-air-15-issue-solution-and-support-experience/#comment-540568 Robert Nyman Wed, 11 Mar 2009 08:00:10 +0000 http://www.robertnyman.com/?p=1192#comment-540568 Rob, Thank you! I have always appreciated the humble attitude from Adobe, and I hope you succeed in fixing these and other issues. Rob,

Thank you! I have always appreciated the humble attitude from Adobe, and I hope you succeed in fixing these and other issues.

]]> By: Rob Christensen http://robertnyman.com/2009/03/09/adobe-air-15-issue-solution-and-support-experience/#comment-540529 Rob Christensen Wed, 11 Mar 2009 07:21:27 +0000 http://www.robertnyman.com/?p=1192#comment-540529 @Robert: I wanted to apologize for your bad experience. You are right -- input managers like SIMBL cause problems. We have a tech note that we're going to make available on this very soon. Safari does indeed have similar issues with text input managers as well. Again, sorry for the troubles. I'll relay your feedback to the marketplace team as well. Thanks, again. - Rob, Product Manager, Adobe AIR @Robert: I wanted to apologize for your bad experience. You are right — input managers like SIMBL cause problems. We have a tech note that we’re going to make available on this very soon. Safari does indeed have similar issues with text input managers as well. Again, sorry for the troubles. I’ll relay your feedback to the marketplace team as well. Thanks, again.
- Rob, Product Manager, Adobe AIR

]]> By: Robert Nyman http://robertnyman.com/2009/03/09/adobe-air-15-issue-solution-and-support-experience/#comment-539617 Robert Nyman Tue, 10 Mar 2009 10:55:57 +0000 http://www.robertnyman.com/?p=1192#comment-539617 BARTdG, Yes, Apple seem to fail a bit lately there too. mdmadph, Oh, sorry to hear that. Good luck! Richard, Glad if it helps! And I agree, sometimes the development community have to act like guinea pigs with some frameworks/code. Tom, Interesting to hear. I don't know anything about it, but if I encounter it or hear anyone else knowing more about it, I'll definitely let you know. BARTdG,

Yes, Apple seem to fail a bit lately there too.

mdmadph,

Oh, sorry to hear that. Good luck!

Richard,

Glad if it helps! And I agree, sometimes the development community have to act like guinea pigs with some frameworks/code.

Tom,

Interesting to hear. I don’t know anything about it, but if I encounter it or hear anyone else knowing more about it, I’ll definitely let you know.

]]> By: Tom Trenka http://robertnyman.com/2009/03/09/adobe-air-15-issue-solution-and-support-experience/#comment-539062 Tom Trenka Mon, 09 Mar 2009 19:23:18 +0000 http://www.robertnyman.com/?p=1192#comment-539062 We've run into a similar problem when we launched Queued (http://sitepen.com/labs/queued); it looks like what happens (particularly on OS X but we've had reports with Linux and Vista users as well) is that the ELS, created when the program is first run, is either not created correctly or is corrupted on install. We've found that deleting the ELS directory created for the application and then running again solves the problem 98% of the time. We've been trying to figure out how to reproduce the problem with no luck; if you have any more insights please don't hesitate to share, since we have an "in" with the Adobe AIR team and can probably get this fixed sooner than later. We’ve run into a similar problem when we launched Queued (http://sitepen.com/labs/queued); it looks like what happens (particularly on OS X but we’ve had reports with Linux and Vista users as well) is that the ELS, created when the program is first run, is either not created correctly or is corrupted on install.

We’ve found that deleting the ELS directory created for the application and then running again solves the problem 98% of the time.

We’ve been trying to figure out how to reproduce the problem with no luck; if you have any more insights please don’t hesitate to share, since we have an “in” with the Adobe AIR team and can probably get this fixed sooner than later.

]]> By: Richard Fink http://robertnyman.com/2009/03/09/adobe-air-15-issue-solution-and-support-experience/#comment-539036 Richard Fink Mon, 09 Mar 2009 17:35:44 +0000 http://www.robertnyman.com/?p=1192#comment-539036 Thanks for the info. Sometimes companies just throw a thing out there as an experiment - with a "let's see how it goes" attitude and little commitment of resources. But how can a developer tell? It's a problem. Thanks for the info. Sometimes companies just throw a thing out there as an experiment – with a “let’s see how it goes” attitude and little commitment of resources.
But how can a developer tell? It’s a problem.

]]> By: mdmadph http://robertnyman.com/2009/03/09/adobe-air-15-issue-solution-and-support-experience/#comment-539024 mdmadph Mon, 09 Mar 2009 16:53:28 +0000 http://www.robertnyman.com/?p=1192#comment-539024 At least you found a solution to your problem -- I've been trying to diagnose why AIR on Ubuntu "steals" the sound output of every computer I run it on: when you're running AIR apps, no other application is able to output sound. Quit the AIR app, and sound returns to normal. At least you found a solution to your problem — I’ve been trying to diagnose why AIR on Ubuntu “steals” the sound output of every computer I run it on: when you’re running AIR apps, no other application is able to output sound. Quit the AIR app, and sound returns to normal.

]]> By: BARTdG http://robertnyman.com/2009/03/09/adobe-air-15-issue-solution-and-support-experience/#comment-538874 BARTdG Mon, 09 Mar 2009 10:30:16 +0000 http://www.robertnyman.com/?p=1192#comment-538874 <blockquote cite="#">With that in mind, if it takes Adobe six weeks to help out a developer behind one of the most popular installs, can you imagine the developer motivation just sipping out, and getting tired of that platform?</blockquote> Exactly. If they don't even care to take swift action on your problems, why should I hope for better service if I were to try Adobe Air? Your post reminds me of <a href="http://www.appleinsider.com/articles/09/03/07/would_be_iphone_developers_pulling_their_hair_out_by_the_roots.html" rel="nofollow">a recent article about iPhone developers getting frustrated</a> by bad service by Apple’s App Store. I just don't get. These developers are supposed to be <em>really important</em> for platfoms like these.

With that in mind, if it takes Adobe six weeks to help out a developer behind one of the most popular installs, can you imagine the developer motivation just sipping out, and getting tired of that platform?

Exactly. If they don’t even care to take swift action on your problems, why should I hope for better service if I were to try Adobe Air? Your post reminds me of a recent article about iPhone developers getting frustrated by bad service by Apple’s App Store. I just don’t get. These developers are supposed to be really important for platfoms like these.

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